A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE FOOD ORDERING IN CHENNAI CITY
Author(s):
SHAKKIRA BEGUM. K, Dr.B.Afroz Ahmed
Keywords:
Customer perception, Trust, Satisfaction, Labor cost.
Abstract
This paper titled “customer satisfaction towards online food odering” has been undertaken to understand the customer’s online food service experience which includes customer perception, attitude of customers and trust. This study has been undertaken with sample size of 200 respondents. With the improvement of technology, online food services are becoming a popular topic that’s because they are serving the ever increasing demand for convenience. Online food services will reduce the labor cost involved in the hotels and restaurants. This is helpful to the customers to browse and use to place an order with just few clicks. It can also save their favorite orders allowing them to easily re-order that in the future.
Article Details
Unique Paper ID: 154178

Publication Volume & Issue: Volume 8, Issue 10

Page(s): 276 - 279
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