A Study of Online Food Delivery Services During Covid-19 Pandemic
Author(s):
T. Reddi Kumar, Dr. Saira Khatoon
Keywords:
online food delivery, covid-19, customer satisfaction, safety measures, food quality.
Abstract
The popularity of online food ordering and delivering services is steadily growing. Technology has played a key role in the food delivery service during the covid-19. Today more people are getting connected through mobile application and they are ready to trade through it. Companies have changed their traditional business a strategy into online marketing to suit customer needs and taste any time. This research paper aims to discuss the study of online food delivery services during covid-19. A questionnaire was conducted to collect primary data and secondary data the study sample consisted of 109 respondents. The secondary data was collected from various books, journals, news magazine and through internet sources, newspapers. The research is focused on the study and analysis of data collected from all those users who are ordering food online during covid-19. The purpose is to know what the influencing factors are, their perceptions, needs, positioning of various attributes of different online portals in their mind and overall customer satisfaction towards online food delivery services during covid-19. The finding of the study is that in this pandemic situation, most of the people are receiving their orders on time and Post covid-19, food delivery services improved in all possible aspects.
Article Details
Unique Paper ID: 154272

Publication Volume & Issue: Volume 8, Issue 10

Page(s): 465 - 469
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