Turnover intention amongst Generation Z employees working in luxury hotels in the city of Mumbai and its suburbs
Author(s):
Anupam Dhoundiyal , Dr. Punita Soni, Dr. Jyoti Kumari
Keywords:
Turnover intentions, employee retention, talent management, hospitality education, hotel industry.
Abstract
Hotel industry in Mumbai faces acute challenges of retaining staff -especially with fresh college graduates. Individual born after late 1990s are classified as Gen Z and have different aspirations from their careers compared to previous generations. Purpose: The purpose of the study is to find out the factors and the constructs that are responsible for turnover intentions and their impact on Gen Z. The study was conducted on employees graduated from hotel management colleges after 2017, working with operational departments of luxury hotels at Mumbai and its suburbs. Research Design/ Methodology: Based on literature review and interviews with hotels managers, 15 constructs were identified and were classified under 3 factors- job satisfaction, employee engagement and organizational citizenship behavior. Data was extracted from 144 different respondents through virtual platforms and analyzed with descriptive statistics, to find inclination of respondents towards each factor under different demographic profiles. Findings: Constructs of job satisfaction were found to have moderate relationship towards turnover intentions with learning and development culture as strongest factor for youngest of respondents and in food production department. Towards employee engagement, constructs were having mediating role. Respondents wanted work-life balance and to be treated with respect, however they were ready for long duty hours. Construct of OCB were found to have weak relationship with turnover intentions.
Article Details
Unique Paper ID: 154294

Publication Volume & Issue: Volume 8, Issue 10

Page(s): 470 - 479
Article Preview & Download


Share This Article

Conference Alert

NCSST-2021

AICTE Sponsored National Conference on Smart Systems and Technologies

Last Date: 25th November 2021

SWEC- Management

LATEST INNOVATION’S AND FUTURE TRENDS IN MANAGEMENT

Last Date: 7th November 2021

Go To Issue



Call For Paper

Volume 8 Issue 4

Last Date 25 September 2021

About Us

IJIRT.org enables door in research by providing high quality research articles in open access market.

Send us any query related to your research on editor@ijirt.org

Social Media

Google Verified Reviews

Contact Details

Telephone:6351679790
Email: editor@ijirt.org
Website: ijirt.org

Policies