Turnover intention amongst Generation Z employees working in luxury hotels in the city of Mumbai and its suburbs
Anupam Dhoundiyal , Dr. Punita Soni, Dr. Jyoti Kumari
Turnover intentions, employee retention, talent management, hospitality education, hotel industry.
Hotel industry in Mumbai faces acute challenges of retaining staff -especially with fresh college graduates. Individual born after late 1990s are classified as Gen Z and have different aspirations from their careers compared to previous generations. Purpose: The purpose of the study is to find out the factors and the constructs that are responsible for turnover intentions and their impact on Gen Z. The study was conducted on employees graduated from hotel management colleges after 2017, working with operational departments of luxury hotels at Mumbai and its suburbs. Research Design/ Methodology: Based on literature review and interviews with hotels managers, 15 constructs were identified and were classified under 3 factors- job satisfaction, employee engagement and organizational citizenship behavior. Data was extracted from 144 different respondents through virtual platforms and analyzed with descriptive statistics, to find inclination of respondents towards each factor under different demographic profiles. Findings: Constructs of job satisfaction were found to have moderate relationship towards turnover intentions with learning and development culture as strongest factor for youngest of respondents and in food production department. Towards employee engagement, constructs were having mediating role. Respondents wanted work-life balance and to be treated with respect, however they were ready for long duty hours. Construct of OCB were found to have weak relationship with turnover intentions.
Article Details
Unique Paper ID: 154294

Publication Volume & Issue: Volume 8, Issue 10

Page(s): 470 - 479
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