Emphasis on Consumers, E-Commerce entities, and other businesses under the Consumer Protection Act, 2019, and its Rules: Rules under IT Act
Dr. Vijay Bahiram Yuvaraj, Ranganathan Raghavachari
Consumer Protection Act, 2019, Consumer Protection Act, 1986, Consumer Protection (E-Commerce), Rules, 2020, E-Commerce, Information Technology Act, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021
The E-Commerce is a fast-growing activity which has grown manifold with no boundaries, restrictions, and liabilities but ready to imbibe everything and everyone in the world in its fold. The growth of e-commerce from the late 1990s till date is enormous, due to the technological developments and opening of internet for business, its availability to all at an affordable cost. Further the support of the government bodies in all the countries, states and regions helped the growth of e-commerce to this level. This enormous growth has made the e-commerce a separate entity and industry. The big businesses set up their own rules, regulations, boundaries to sustain and increase their profit-oriented business thereby putting into crisis the retailers, small traders and merchants having little resources. This resulted in awareness and unity among the retailers, small traders, and merchants to think of ways, to fight the big business houses for survival in their field. The e-commerce transactions resulted in consumer grievances which could not be resolved amicably and satisfactorily. Consumer complaints are increasing in various courts and forums to redress their grievances. This awakening among the retailers, small traders, merchants and increase in consumer complaints forced the Governments of all the countries, states around the world to enact act, rules, and regulations to regulate the e-commerce industry and in the process protect all the consumers, small retailers, traders, and merchants to do their businesses also. The Government of India in this process found out the inadequacies of the old Consumer Protection Act, 1986 enacted long before the development of the Information Technology. This study brings out the necessities for regulating the E-Commerce businesses preferably large businesses, the various relevant rules framed under the Consumer Protection Act 2019, controlling authorities to streamline the business houses, the protections offered for the consumers and end users. Further the Act provides the mechanism for the implementation of the rules and penal provisions for non-implementation of the rules. These rules provide a level playing field for the business entities and help consumers, end users, wh
Article Details
Unique Paper ID: 156638

Publication Volume & Issue: Volume 9, Issue 4

Page(s): 278 - 282
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