HelpDesk Ticketing System

HelpDesk Ticketing System
Author(s):
Yashraj Chanchad, Suraj Kanade, Ranjana Singh
Keywords:
helpdesk;ticket;e-mail; virtual;remote
Abstract
The main aim of proposed HelpDesk Ticketing system is to generate tickets for the queries & get the required solution to solve the queries. This management system provides an online platform to raise tickets, view raised tickets & check status of the raised tickets. HelpDesk Ticketing system has increased the productivity for many users in the organization. Helpdesk Ticketing system lets you solve the queries with the help of online platform via a web-based environment. The user can raise tickets for even the minute queries so as to work smoothly & effectively. The ticketing tool can be used within the organization or remotely which can be accessed by anyone in organization or end user. The conventional system used for solving any queries were executed with the help of e-mail which was much time consuming & unorganized in the nature. The Ticketing System is an effective way of solving queries effectively & in a time saving manner. This helpdesk ticketing system can be used on any platform as it is available in the virtual environment.
Article Details
Unique Paper ID: 158803 Publication Volume & Issue: Volume 9, Issue 10 Page(s): 557 - 560
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