A STUDY OF PATIENT WAITING PERIOD IN DIAGNOSTIC CENTER- AN APPLICATION OF SERVICE BLUEPRINT AT DIAGNOSTIC CENTERS OF BANGALORE CITY

A STUDY OF PATIENT WAITING PERIOD IN DIAGNOSTIC CENTER- AN APPLICATION OF SERVICE BLUEPRINT AT DIAGNOSTIC CENTERS OF BANGALORE CITY
Author(s):
VARUN S BHARADWAJ, Uma Sharma, YOGASHREE C N , RAHUL SANGOLLI
Keywords:
Service, diagnostic process, Service delivery
Abstract
Patient care at diagnostic centres is the primary deliverable that service providers such as diagnostic centres aim to provide. A patient's diagnostic journey in the Indian Healthcare delivery system is seen to be consuming 12 hours to complete a diagnostic process and get the report to the consulting doctor to get the treatment started for the illness. Reducing service delivery time to ensure the diagnostic journey is less burdening on the patient who is already compromised with regard to their health n money, can go a long in ensuring efficiency of health care delivery systems (Grundy J, Annear P 2010,.Engel, Nora,2015).
Article Details
Unique Paper ID: 161482 Publication Volume & Issue: Volume 10, Issue 4 Page(s): 290 - 292
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