DETERMINANTS OF CITIZEN PARTICIPATION IN E-GOVERNANCE SERVICES IN MUMBAI - AN EXPLORATORY STUDY

DETERMINANTS OF CITIZEN PARTICIPATION IN E-GOVERNANCE SERVICES IN MUMBAI - AN EXPLORATORY STUDY
Author(s):
DR. Maya Hande, TANMAY KAMBLE, DIVYA KEDARE
Keywords:
Citizen Participation, Digital, E-Governance, Smart-Governance
Abstract
E-Governance refers to use of information technology in day to day functioning of various Government departments. The aim of research is to measure the awareness of E-Governance services and identify the determinants influencing the behavioral intention to use E-Governance. The study is based on the UTAUT model (Venkatesh et. al. 2003). The research has used primary and secondary data. The primary data was collected from individuals above 18 years residing in Mumbai Western Suburban region. The data was analyzed using multiple regression and reliability analysis. It was found that there was a limited awareness about E-Governance services. The application of proposed research model would increase citizen participation in E-Governance services.
Article Details
Unique Paper ID: 166058 Publication Volume & Issue: Volume 11, Issue 2 Page(s): 270 - 277
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