Copyright © 2025 Authors retain the copyright of this article. This article is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

@article{169974,
        author = {Aaditya Hasabnis and Priyanshu Chaudhary and Aditya Gaikwad and Ashish Aher},
        title = {Revolutionizing Household Services: An Appointment-Based Platform Connecting Consumers and Service Providers},
        journal = {International Journal of Innovative Research in Technology},
        year = {2024},
        volume = {11},
        number = {6},
        pages = {2854-2862},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=169974},
        abstract = {The household service industry, comprises plumbing, electrical work, cleaning, and maintenance services, which have become an informal system over time, characterised by inefficiencies regarding accessibility, transparency, and quality control. An acute need, then, is that of a structured, digital solution that solves these problems and provides a modern touch to consumer-service provider relationships. The proposed paper is on the development and implementation of an appointment-based digital platform for the transformation of the household service sector through technological innovation and user-centric design. This digital platform will connect consumers to a network of verified service providers, features such as real-time scheduling, transparent pricing, secure payments, and quality assurance mechanisms due to user reviews and ratings. By streamlining the reservation procedure while allowing service quality, the platform aims to improve user experience as it enables local providers of services to administer their business effectively and expand their customer base. To that extent, the study also discusses the changing nature of the industry of household services and the contribution of such digital platforms to the formalization and standardization of an otherwise fragmented sector. Analysis and research in terms of market research, user research, and critical study of the existing platforms that run with the service delivery will identify trends, challenges, and opportunities underpinning this concept and functionality of this solution. This platform is based on an improvement offer for better quality service delivery to the consumer and contributing to small and independent service provider economic growth and stability. Finally, the paper studies social media-like aspects of features, educational resources for service providers, and personalized contents integrated into an on-demand service application. The application encourages service users to communicate and encourage one another, promotes professional development, and gives enhanced user engagement via personalized contents and location-based services. Innovative features range from a social experience-sharing platform, education-related resources for service providers, and feeds personalized to users' preferences. The study tries to show how the feature can elevate service quality and strengthen the community on the platform. For this, analysis of user interaction, content relevance, and service provider development is considered.},
        keywords = {Household Services, Digital Platform, Service Providers, Consumer Experience, Appointment Scheduling, Quality Assurance, Transparency, User-Centric Design, Gig Economy, Market Analysis, Technology Integration, Service Delivery, Economic Empowerment, Local Businesses, Digital Innovation},
        month = {November},
        }