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@article{172446,
        author = {Hrudananda Pradhan and Dr Satyabrata Mishra and Dr. Sitaram Das and Dr. Saroj Kumar Dash},
        title = {ASSESSMENT OF SERVICE QUALITY IN HEALTHCARE SECTOR WITH SPECIAL REFERENCE TO DELHI AND NATIONAL CAPITAL REGION-A REVIEW OF LITERATURE},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {8},
        pages = {3444-3456},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=172446},
        abstract = {Since high-quality health systems significantly impact health and well-being, they are more important than service quality in other sectors. There has been much interest in healthcare quality because improving treatment standards benefits a country's population's health, benefiting the economy and culture. All countries, but especially developing ones where hospitals are the main source of healthcare, should strive to improve the quality of hospital care. The current study was based on several studies published on assessing quality care in the healthcare sector in India, especially in Delhi and NCR region. After searching the online databases of Google Scholar, Taylor and Francis, Sage, Elsevier, and Emerald in English, the only language allowed, pertinent papers were included. Databases were then accessed to conduct a more comprehensive literature search using Boolean operators or keywords to find papers pertinent to the issue. These papers were screened using inclusion/exclusion criteria to produce a manageable eight pieces. The evaluation of these selected papers revealed that there are currently significant gaps in the quality and delivery of care in the health sector. The study found differences in important service and care interdependent quality metrics. A gap with one dimension may have a multiplicative effect, causing other aspects of service quality to deteriorate. Important hospital administration factors that affect staff-patient interactions include the availability of doctors and paramedical staff, patient discharge protocols, hospital documentation policies, staff awareness of social responsibility, management standards, and medication availability. The study concluded that besides focusing on the areas with the most significant gaps, managers as service providers should consider enhancing other dimensions. Future researchers can build their work on these less-studied traits. The last factors affecting the degree of service in terms of patient characteristics are the average length of stay, patient cooperation, patient quality/illness, and patient sociodemographic parameters.},
        keywords = {Healthcare, Hospital Care, Assessment, Quality, Health},
        month = {February},
        }