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@article{172479,
        author = {Kavita gupta and Khushboo Kumari and Medha ranjan},
        title = {Airline management system},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {8},
        pages = {3388-3394},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=172479},
        abstract = {The Airline Management System (AMS) is a comprehensive platform designed to streamline and enhance the operations of airlines, addressing key challenges such as flight scheduling, booking management, customer service, baggage tracking, and dynamic pricing. The system integrates various modules that work together to manage passenger reservations, flight operations, staff management, and maintenance scheduling. Key features include automated ticketing, real-time communication, proactive management of delays and cancellations, and transparent refund and compensation processes. The system addresses modern challenges such as fluctuating ticket prices, customer service issues related to delays and lost luggage, and the impact of negative social media exposure on brand reputation. By leveraging data analytics and mobile applications, the system enables airlines to offer more personalized services, improve operational efficiency, and increase passenger satisfaction, all while ensuring compliance with regulatory requirements. The Airline Management System ultimately aims to enhance operational efficiency, reduce customer dissatisfaction, and build strong relationships with passengers, creating a seamless and positive travel experience.},
        keywords = {Airline Management, Operations Efficiency, Customer Satisfaction, Dynamic Pricing, Sustainability},
        month = {January},
        }