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@article{173988,
        author = {Khushi Goswami and Ishika Khosambiya and Mohit Parekh},
        title = {Evaluating Telehealth Services in Patient Care: An Analytical Study on Adoption and Customer Satisfaction of the Practo App in Vadodara, Gujarat.},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {10},
        pages = {2428-2432},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=173988},
        abstract = {The integration of telehealth into modern healthcare has significantly enhanced accessibility, cost-efficiency, and convenience. This research focuses on evaluating the level of adoption and customer satisfaction regarding the Practo App among users in Vadodara, Gujarat. The study employs a mixed-methods approach, incorporating quantitative surveys alongside qualitative insights. Key factors affecting the adoption of telehealth services include user experience, consultation quality, accessibility to healthcare providers, and internet stability. Findings suggest that while a majority of users appreciate the benefits of telehealth, concerns persist about data security, lack of physical examination, and service reliability. The results further establish a statistically significant relationship between users’ perceived effectiveness of telehealth and their overall satisfaction. The research highlights the need for user-friendly improvements, provider credibility, and regulatory advancements to facilitate seamless telehealth expansion.},
        keywords = {Telehealth, digital healthcare services, online medical consultation, patient satisfaction, Practo App, healthcare accessibility, telemedicine policy, technology adoption.},
        month = {March},
        }