Copyright © 2026 Authors retain the copyright of this article. This article is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

@article{177393,
        author = {Mahesh Reddy and vinod and Mahammad Thouheed and Inzemam Raza and Dr. Srinivasan T R},
        title = {Online Chatbot Ticketing Based System},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {12},
        pages = {2240-2249},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=177393},
        abstract = {The accelerated development of digital technologies has led cultural institutions, including museums, to look for innovative solutions to enhance visitor interaction and workflow processes. This paper suggests an online chatbot-based ticketing system as a state-of-the-art tool for museum management to facilitate streamlined ticketing and overall visitor experience. With the use of the features of conversational artificial intelligence, the system allows users to naturally interact in terms of text or voice-based commands on devices such as museum websites, mobile apps, or widely used messaging platforms (e.g., WhatsApp, Telegram). Visitors can conveniently buy tickets, define visit time and dates, choose ticket options (e.g., adult, child, group), and have an instant confirmation, all via one chat window. Its primary features are instant updates on ticket availability, connection with secure payment gateways to facilitate quick transactions, and support for multiple languages to cater to a global crowd, thus facilitating accessibility and inclusivity.
Aside from ticketing, the chatbot is an interactive guide as well, providing answers to frequent questions, comprehensive information on exhibitions, events, and facilities, and even personal recommendations based on visitor interests. This two-way functionality not only lightens the load on museum staff but also creates a more interactive and knowledgeable visitor experience. On the management front, the system can be integrated with existing museum infrastructure, including customer relationship management (CRM) and point-of-sale (POS) systems, to consolidate data and provide actionable insights. Statistics like peak visiting times, crowd demographics, and sales trends of tickets can be used to influence staffing timetables, planning exhibitions, and targeted marketing strategies.
The application of this technology overcomes typical museum operational issues of long lines, human error in booking, and reduced staff availability, running 24/7 to cater to the new expectations of convenience. The paper aims to give an in-depth analysis of the architecture of the system, the probable advantages—such as higher foot traffic and customer satisfaction—and drawbacks, including integration issues and user uptake. By embracing such a system, museums can establish themselves as progressive organizations, able to reconcile cultural conservation with digital advancements, ultimately fulfilling the needs of a diverse, technologically oriented audience in an increasingly competitive environment.},
        keywords = {},
        month = {May},
        }