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@article{188934,
        author = {Manjunatha.S and Dr.A.C.Pramila},
        title = {Challenges faced by the passengers’ of Indian Railways – A Study in Mysuru Division of South Western Railway},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {6},
        pages = {7621-7626},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=188934},
        abstract = {The Indian Railways, being one of the largest railway networks in the world, plays a vital role in facilitating mobility and supporting socio-economic development. Despite its vast reach and affordability, passengers often encounter multiple challenges that affect their travel experience. This study examines the challenges faced by passengers in the Mysuru Division of the South Western Railway, with insights drawn from primary data collected from 150 respondents through structured questionnaires. The findings highlight key issues such as ticketing difficulties, overcrowding, delays in train schedules, inadequate sanitation, and insufficient passenger information systems. While safety and affordability remain notable strengths of the railway services, recurring operational and service quality concerns reduce passenger satisfaction. The study emphasizes the need for enhanced infrastructural facilities, improved cleanliness, better communication systems, and punctuality measures to address these concerns. By identifying critical problem areas, the research provides actionable insights that can support Indian Railways in its efforts to improve service quality, thereby ensuring a more reliable and passenger-friendly transport system.},
        keywords = {Indian Railways, Mysuru Division, Passenger’s Challenges, Service Quality, South Western Railway.},
        month = {January},
        }