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@article{189690,
        author = {Kannu Sharma and Mohammed Jamshed and Linny Lawrence},
        title = {Assessing the Patient Safety Culture at a Super-Specialty Charitable Hospital},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {7},
        pages = {7267-7297},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=189690},
        abstract = {A comprehensive assessment of patient Safety Culture (PSC) at a super-speciality charitable hospital in New Delhi. Conducted from May to July 2025, the study aimed to evaluate the effectiveness of existing processes and systems in ensuring patient safety across various departments and to examine the quality of communication, teamwork, and the incident reporting culture within the hospital.
A quantitative research design was employed, utilizing a modified version of the Hospital Survey on Patient Safety Culture (HSOPSC) tool. Data was collected via structured questionnaires from a sample of 656 healthcare professionals, including doctors, nurses, and administrative staff, selected through stratified random sampling across 20 key departments.
The analysis revealed significant strengths in areas such as departmental reviews of work processes, implementation of positive changes post-error, perceived effectiveness of safety procedures, and strong teamwork among employees. Staff also expressed confidence in leadership responsiveness and the value of quality-safety training sessions. However, the study identified critical gaps, including inconsistent communication of patient safety errors across units, underreporting of incidents (especially non-harmful errors), and concerns regarding workload intensity and information loss during shift changes.
The report concludes that while a foundational culture of safety exists, targeted interventions are necessary to foster a more robust and proactive PSC. Key recommendations include standardizing and enhancing communication protocols, tailoring training programs to specific departmental needs, strengthening non-punitive error reporting mechanisms, and promoting more proactive management involvement. These measures are essential for continuous improvement in patient safety outcomes and aligning with global healthcare quality standards.},
        keywords = {Patient Safety Culture, Hospital Survey on Patient Safety Culture (HSOPSC), Healthcare Quality, Error Reporting, Communication, Teamwork, Super-Speciality Hospital.},
        month = {December},
        }