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@article{190026,
        author = {Mubarak},
        title = {User Experience of Online Fraud in FinTech Platforms: An Empirical Analysis},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {8},
        pages = {566-574},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=190026},
        abstract = {Purpose: This study aims to examine the extent of online fraud experienced by FinTech users, identify the major dimensions influencing such experiences, and analyse the relationship between fraud experience, user awareness, and trust in FinTech platforms. Additionally, it assesses the impact of security awareness and platform response effectiveness on user trust.
Design/Methodology/Approach: A quantitative descriptive–analytical research design was employed. Data were collected from 384 active FinTech users in urban and semi-urban areas using a structured Likert-scale questionnaire. Descriptive statistics summarized demographic and experiential profiles, while ANOVA, Chi-square tests, Pearson correlation, and multiple regression examined differences, associations, and predictors of user trust. Exploratory Factor Analysis (EFA) identified underlying dimensions of online fraud experience.
Findings: Results reveal a moderate to high level of online fraud experience among users, with perceived security risk emerging as the most influential dimension. Fraud experience significantly varies across demographic groups and is multidimensional in nature. Security awareness and platform response effectiveness are significant predictors of user trust, explaining 51.2% of its variance. User awareness and perceived security show strong positive associations with trust.
Practical Implications:
The findings emphasize the importance of enhancing user security awareness and ensuring timely, effective platform responses to build and sustain trust in FinTech platforms. Practitioners can design targeted interventions to mitigate fraud perception and strengthen user confidence.
Originality/Value: The study provides empirical evidence on the multidimensional nature of online fraud in FinTech and highlights actionable strategies to improve user trust.},
        keywords = {FinTech, Online Fraud, User Trust, Security Awareness, Platform Response.},
        month = {December},
        }