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@article{190035,
        author = {Sarthak Patil},
        title = {Advanced Cloud-Based Customer Handling & Automation and AI Agent Force},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {8},
        pages = {2693-2695},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=190035},
        abstract = {The rapid evolution of digital technologies has fundamentally transformed how organizations interact with their customers. In today’s highly competitive and digitally connected environment, customer experience is no longer a supporting function but a core business strategy. Customers expect instant responses, accurate solutions, and seamless interactions across multiple communication channels. However, traditional customer handling systems often fail to meet these expectations due to fragmented data storage, manual processes, and limited scalability.
This research paper presents an Advanced Cloud-Based Customer Handling and Automation System integrated with AI Agent Force. The proposed system is designed to centralize customer interactions, automate operational workflows, and assist customer service agents through artificial intelligence–driven recommendations. Built on the Salesforce ecosystem, the system leverages cloud computing, intelligent automation, omni-channel routing, and AI reasoning engines to significantly reduce time-to-resolution (TTR) and improve agent productivity. The study concludes that cloud-based automation combined with AI assistance provides a sustainable and scalable solution for modern customer relationship management.},
        keywords = {Cloud Computing, Customer Handling System, CRM Automation, Artificial Intelligence, AI Agent Force, Omni-Channel Support},
        month = {January},
        }