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@article{190773,
        author = {N Akshaya and Dr V Mathan Kumar},
        title = {PUBLIC PERCEPTION TOWARDS SMART CITY FACILITIES},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {8},
        pages = {5051-5056},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=190773},
        abstract = {This study examines public perception towards smart city facilities in Coimbatore, focusing on citizens’ awareness, satisfaction, and evaluation of various urban services. Primary data were collected from 665 respondents using a structured questionnaire, and analyzed through simple percentage analysis and weighted average ranking. The findings indicate that respondents perceive improved healthcare access, enhanced public transport, and better water conservation as the most significant benefits of smart city initiatives. Moderate satisfaction is observed for education quality, public safety, sanitation, and overall quality of life, while lower perception is noted for e-governance, investment attraction, and utilization of idle urban spaces. The study underscores the importance of aligning smart city projects with citizens’ priorities and highlights areas requiring greater attention to ensure inclusive, sustainable, and effective urban development.},
        keywords = {Smart city, Public perception, Service quality, Urban infrastructure, Citizen satisfaction},
        month = {January},
        }