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@article{195015,
        author = {Akanksha Sahu and Dr. Amol Kumar},
        title = {Workplace Stress among Generation Z and Millennials: A Comparative Study in the Hospitality Sector},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {10},
        pages = {5980-5985},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=195015},
        abstract = {The hospitality industry is known as one of the toughest service fields because of long hours, emotional work, high customer expectations, and a lot of pressure. These conditions often cause high stress for workers. In recent years, more and more workers in this industry are from the Millennial and Generation Z generations. Even though they work in the same places, they have different views on their careers, how they deal with stress, their attitude toward balancing work and personal life, and how they respond to stress in the workplace. This study looks at and compares the stress levels of Generation Z and Millennial workers in the hospitality industry. It aims to find out the main causes of stress, see how the two generations experience stress differently, and look at how stress affects their health and how well they do their jobs. The study used a quantitative approach and gathered data through a survey given to hospitality workers. It looked at several stress factors like workload, emotional labour, unpredictable hours, and support from the organization. The results show that both generations face a lot of stress, but the reasons and how severe it is are different. Generation Z workers often feel stressed because they don’t get enough guidance, worry about job security, and find it hard to manage emotional challenges with customers. Millennials, however, feel stressed more because of heavy workloads, not seeing progress in their careers, financial worries, and difficulty in balancing work and personal life. The findings show that stress harms workers' motivation, mental health, the quality of service they provide, and how well the organization performs. The study concludes that hotels and restaurants must create human resource plans that take into account the differences between generations to deal with workplace stress better. Ideas like having supportive leaders, offering flexible work schedules, starting mentorship programs, providing mental health support, and giving career growth chances can help lower stress and improve workers' well-being. By understanding how each generation deals with stress, hospitality businesses can boost worker happiness, improve service, and lower the number of people leaving their jobs.},
        keywords = {},
        month = {March},
        }