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@article{199639,
        author = {SIRIYA.M and Dr.S.RENUGA DEVI},
        title = {Emotional Intelligence as a Strategic Capability for Sustainable Performance in Technology-Driven Banking Institutions},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {11},
        pages = {15423-15430},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=199639},
        abstract = {The rapid digital transformation of banking institutions has intensified workplace demands, requiring employees to adapt continuously to technological advancements and evolving customer expectations. In such dynamic environments, emotional intelligence (EI) has emerged as a critical strategic capability that enhances sustainable employee performance. This study examines the influence of emotional intelligence on sustainable performance among employees working in technology-driven private banking institutions. Emotional intelligence was conceptualized as a multidimensional construct comprising self-awareness, self-regulation, motivation, empathy, and social skills. Sustainable performance was operationalized through five dimensions: adaptive performance, innovative work behavior, contextual performance, resilient work performance, and continuous learning orientation. A structured questionnaire was administered to 210 banking professionals, and data were analyzed using Structural Equation Modeling (SEM) through AMOS.
The measurement model demonstrated satisfactory reliability and validity, with acceptable model fit indices. The structural model revealed a significant positive relationship between emotional intelligence and sustainable performance, indicating that emotionally intelligent employees are better equipped to sustain high performance levels in digitally intensive work environments. The findings highlight emotional intelligence as a strategic human capital resource that supports organizational sustainability in the era of digital banking transformation. The study offers practical implications for leadership development, employee training, and sustainable human resource practices in technology-driven financial institutions.},
        keywords = {Emotional Intelligence, Sustainable Performance, Digital Banking; Adaptive Performance, Structural Equation Modeling, Sustainable Management.},
        month = {April},
        }