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@article{204735,
        author = {Mr. Chunsi Eliab Ngogomba},
        title = {THE EFFECT OF TECHNOLOGY ON EMPLOYEE PERFORMANCE IN TANZANIA’S TELECOM INDUSTRY},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {13},
        number = {1},
        pages = {3858-3864},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=204735},
        abstract = {This study examines the effect of technology on employee performance in Tanzania’s telecom industry. The research focuses on the influence of technology usage, technology training, and system reliability on employee performance. A descriptive research design was adopted, and primary data were collected from 100 employees working in selected telecom companies through a structured questionnaire. Statistical tools such as percentage analysis, correlation, and regression analysis were used to analyze the data. The findings reveal that technology has a significant positive impact on employee performance. Technology usage was found to be the strongest predictor of performance, followed by technology training and system reliability. The study also shows that the adoption of technology has improved productivity, work accuracy, communication efficiency, customer service quality, and task completion speed. Overall, the results indicate that effective use of technology enhances employee efficiency and organizational performance in Tanzania’s telecom sector. The study recommends continuous investment in modern technologies, employee training, and reliable systems to sustain performance improvements.},
        keywords = {Technology Adoption, Employee Performance, Technology Usage, Technology Training, System Reliability, Digital Transformation, Productivity, Telecommunications.},
        month = {June},
        }