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@article{157034,
        author = {Soyeb Jindani and Dr. Dhaval Maheta},
        title = {Assessment of E-Governance Services provided by Surat Municipal Corporation from Citizen’s point of view.},
        journal = {International Journal of Innovative Research in Technology},
        year = {},
        volume = {9},
        number = {5},
        pages = {727-735},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=157034},
        abstract = {E-governance is the practise of ensuring that citizens receive timely access to government services and information via online or internet media, 24 hours a day, seven days a week. In order to guarantee these services at the district and urban levels, it is executed by urban local bodies. The primary objective of Surat Municipal Corporation's (SMC) e-governance online portal is to deliver services to citizen's doorsteps via a website or mobile application, preventing the need for constant visits to the physical civic centre. By creating a questionnaire to gather primary data, the researcher selected a sample size of 300 Surat city residents. The survey was only conducted in areas that were within the Surat Municipal Corporation's borders. After conducting a factor analysis with the help of SPSS software, it was discovered and proposed that, in addition to the fundamental factors like benefit and convenience, other factors that had a significant affecting on e-governance services from citizen’s point of view for SMC's online portal included " Convenience, Website Quality, Ease of Use, Support, Trustworthiness, Quality of Information and Security. (CWESTSQ Model)},
        keywords = {E-Governance, Government Services, Surat Municipal Corporation, User’s Experience, CWESTSQ Model.},
        month = {},
        }