Assessment of E-Governance Services provided by Surat Municipal Corporation from Citizen’s point of view.
Author(s):
Soyeb Jindani, Dr. Dhaval Maheta
Keywords:
E-Governance, Government Services, Surat Municipal Corporation, User’s Experience, CWESTSQ Model.
Abstract
E-governance is the practise of ensuring that citizens receive timely access to government services and information via online or internet media, 24 hours a day, seven days a week. In order to guarantee these services at the district and urban levels, it is executed by urban local bodies. The primary objective of Surat Municipal Corporation's (SMC) e-governance online portal is to deliver services to citizen's doorsteps via a website or mobile application, preventing the need for constant visits to the physical civic centre. By creating a questionnaire to gather primary data, the researcher selected a sample size of 300 Surat city residents. The survey was only conducted in areas that were within the Surat Municipal Corporation's borders. After conducting a factor analysis with the help of SPSS software, it was discovered and proposed that, in addition to the fundamental factors like benefit and convenience, other factors that had a significant affecting on e-governance services from citizen’s point of view for SMC's online portal included " Convenience, Website Quality, Ease of Use, Support, Trustworthiness, Quality of Information and Security. (CWESTSQ Model)
Article Details
Unique Paper ID: 157034

Publication Volume & Issue: Volume 9, Issue 5

Page(s): 727 - 735
Article Preview & Download


Share This Article

Join our RMS



Conference Alert

NCSEM 2024

National Conference on Sustainable Engineering and Management - 2024

Last Date: 15th March 2024

Latest Publication

Call For Paper

Volume 11 Issue 1

Last Date for paper submitting for Latest Issue is 25 June 2024

About Us

IJIRT.org enables door in research by providing high quality research articles in open access market.

Send us any query related to your research on editor@ijirt.org

Social Media

Google Verified Reviews

Contact Details

Telephone:6351679790
Email: editor@ijirt.org
Website: ijirt.org

Policies

Important Links

Browse Rsearch papers