Service Quality Assessment in the Power Tools Sector: Study Of BOSCH, DEWALT, MAKITA, RONIX Power Tools
Author(s):
Dr. Hiren Harsora, Vedang Sura, Virani Akshay
Keywords:
This research will covers which age groups buys power tools most, why they are buying power tools, which company offers the best power tools and what factors can lead the dissatisfaction.
Abstract
We are conducting the research on service quality assessment to measure that which company is providing the best overall service. That is why we took the major companies from the power tools industries like Bosch, DeWalt, Makita and Ronix to measure that which company is providing the best overall service in the market among this and if we want to enter in the power tools industries then what factors we should consider to compete in this competitive market.
Article Details
Unique Paper ID: 164086

Publication Volume & Issue: Volume 10, Issue 12

Page(s): 189 - 193
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