Unleashing Excellence in Healthcare: Harnessing IT Knowledge Management to Create a Revolutionary Effect in India
Elham Abdulrahman Mohammed Al Nuzaili, Dr. Amulya M.
Information Technology, Knowledge Management, Healthcare, Operational Efficiency and Patient Satisfaction
This study investigates the impact of Information Technology (IT) and Knowledge Management (KM) integration on healthcare excellence in India. A quantitative research design was employed, and data was collected through a structured questionnaire administered to 200 employees from the healthcare sector. The questionnaire utilized a 5-point Likert scale to measure participants' perceptions regarding IT-KM integration and its influence on various aspects of healthcare delivery. Statistics, including frequencies, percentages, means, standard deviations, and one-way ANOVA, were used to analyze the data in SPSS. The results revealed significant positive associations between IT-KM integration and operational efficiency, patient satisfaction levels, and quality of care in Indian healthcare institutions. Specifically, findings indicated that IT-KM integration enhanced the speed and accuracy of administrative processes, improved communication and coordination among healthcare providers, reduced waiting times, and streamlined appointment scheduling processes. Moreover, participants perceived increased access to comprehensive health information, resulting in higher satisfaction levels with the quality of care provided.
Article Details
Unique Paper ID: 164114

Publication Volume & Issue: Volume 10, Issue 12

Page(s): 138 - 145
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