Effects of E-banking Services and Satisfaction: With Special Reference to Hassan City

Thriveni P

Effects of E-banking Services and Satisfaction: With Special Reference to Hassan City

Authors: Thriveni P

Unique Paper ID: 167985
Volume: 5
Issue: 8
PageNo: 312-317

Keywords: Electronic System Customers Descriptive Methodology Impact Questionnaire Financial Activity Professional Training.

Abstract:
The objective of the research wasto evaluate the significance of electronic system integrated in the banking sector for providing convenience services to their customers and the overall impact caused by electronic services on bank transaction. The research has applied analytical descriptive methodology to analyse the impact of electronic banking services on the bank transactions. The total sample size taken for the study was 100and the questionnaire was distributed among the customers and bank officials to collect the data. The analysis revealed that electronic services have contributed to increase both the financial activity of the bank as well as number of its customers. In banking sector, professional training can be given to bank officials, so that they can effectively work on the electronic system. The satisfaction has covertly impact a customer inclination towards electronic banking and electronic banking has positively influenced the banking transaction.

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Cite This Article

ISSN: 2349-6002
Volume: 5
Issue: 8
PageNo: 312-317

Effects of E-banking Services and Satisfaction: With Special Reference to Hassan City

Available:https://ijirt.org/Article?manuscript=167985

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UGC Approved
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