Evaluation of Online Appointment Systems and Challenges in a Multi-Specialty Hospital at Jaipur

Aaheli Bakshi

Evaluation of Online Appointment Systems and Challenges in a Multi-Specialty Hospital at Jaipur

Authors: Aaheli Bakshi

Unique Paper ID: 165659
Volume: 11
Issue: 1
PageNo: 1709-1720

Keywords: Online Appointment System Patient Satisfaction Healthcare Management System Usability Data Security Operational Challenges.

Abstract:
This study investigates the implementation and effectiveness of online appointment systems in a multi-specialty hospital, focusing on the system's adoption rate, user satisfaction, and operational challenges. The research employs a descriptive design and utilizes quantitative methods to analyze data from a sample of 80 employees through questionnaires and OPD records over three months. The findings reveal significant insights into the usability, navigation ease, user satisfaction, and data security of the online appointment system, alongside the challenges faced by employees and patients. Recommendations are proposed to enhance system efficiency and patient experience.

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Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 1
PageNo: 1709-1720

Evaluation of Online Appointment Systems and Challenges in a Multi-Specialty Hospital at Jaipur

Available:https://ijirt.org/Article?manuscript=165659

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8.01 (Year 2024)

UGC Approved
Journal no 47859

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