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@article{165485,
        author = {JYOTI HAZRA and SATADAL MALLIK},
        title = {An Analysis of Patient Satisfaction and Service Quality in the Out-Patient Department of a City based hospital Bangalore},
        journal = {International Journal of Innovative Research in Technology},
        year = {},
        volume = {11},
        number = {1},
        pages = {1018-1026},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=165485},
        abstract = {This project report analyzes patient satisfaction and issues encountered at NH Care, focusing on various service aspects including staff behavior, consultation quality, waiting times, and the NH Care app. Data from patient responses across several months were compiled and examined to identify common complaints and areas for improvement. The findings highlight key areas where NH Care can enhance its service quality to better meet patient expectations.},
        keywords = {Patient satisfaction, healthcare services, staff behavior, consultation quality, waiting times service improvement.},
        month = {},
        }