A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM

Ritushree Kayal

A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM

Authors: Ritushree Kayal

Unique Paper ID: 165661
Volume: 11
Issue: 1
PageNo: 1358-1362

Keywords: Outpatient Department Patient Satisfaction Healthcare Efficiency Telemedicine Customer Relations Operational Workflow Billing Processes Quality of Care.

Abstract:
This study examines the outpatient services at a city-based hospital in Guru gram, focusing on quality of care, customer relations, modern techniques for diagnosis and treatment, patient satisfaction, and operational efficiency. A sample of 33,368 patients was analyzed from January 1, 2024, to April 15, 2024, using simple random sampling. Data were collected through secondary sources and observations. Key findings include the distribution of patients across various specialties, operational workflows, and billing processes. Recommendations for enhancing outpatient services include streamlining processes, implementing efficient appointment systems, integrating telemedicine, and improving staff training.

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Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 1
PageNo: 1358-1362

A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM

Available:https://ijirt.org/Article?manuscript=165661

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Impact Factor
8.01 (Year 2024)

UGC Approved
Journal no 47859

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