A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM

A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM
Author(s):
Ritushree Kayal
Keywords:
Outpatient Department, Patient Satisfaction, Healthcare Efficiency, Telemedicine, Customer Relations, Operational Workflow, Billing Processes, Quality of Care.
Abstract
This study examines the outpatient services at a city-based hospital in Guru gram, focusing on quality of care, customer relations, modern techniques for diagnosis and treatment, patient satisfaction, and operational efficiency. A sample of 33,368 patients was analyzed from January 1, 2024, to April 15, 2024, using simple random sampling. Data were collected through secondary sources and observations. Key findings include the distribution of patients across various specialties, operational workflows, and billing processes. Recommendations for enhancing outpatient services include streamlining processes, implementing efficient appointment systems, integrating telemedicine, and improving staff training.
Article Details
Unique Paper ID: 165661 Publication Volume & Issue: Volume 11, Issue 1 Page(s): 1358 - 1362
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