Author Login IJIRT Partner Network (IPN) Login

Net Promoter Score Analysis of a City based Hospital Chennai Assessing Patient Satisfaction and Loyalty

  • Unique Paper ID: 165722
  • Volume: 11
  • Issue: 1
  • PageNo: 1826-1831
  • Abstract:
  • The study investigates the Net Promoter Score (NPS) of City based Hospital to gauge patient satisfaction and loyalty. Utilizing primary data collected through surveys administered to outpatients, this research identifies promoters and detractors, monitors patient satisfaction, and benchmarks Apollo Hospital's performance against competitors. The findings reveal a high NPS, indicating strong patient loyalty. The analysis highlights areas of excellence in service and identifies opportunities for improvement, particularly in reducing wait times, enhancing communication, and improving ancillary services like food and cleanliness. Recommendations for addressing these issues are provided to foster a patient-centric healthcare environment.
Download article email to a friend

Cite This Article

  • ISSN: 2349-6002
  • Volume: 11
  • Issue: 1
  • PageNo: 1826-1831

Net Promoter Score Analysis of a City based Hospital Chennai Assessing Patient Satisfaction and Loyalty

Related Articles

14 Jun, 2024

A STUDY ON OUTPATIENT SERVICES OF A CITY BASED HOSPITAL GURUGRAM

Read More
14 Jun, 2024

Evaluation of Online Appointment Systems and Challenges in a Multi-Specialty Hospital at Jaipur

Read More
14 Jun, 2024

STUDY ON EFFECTIVENESS OF RECRUITMENT AND SELECTION SYSTEM WITH REFERENCE TO A CITY BASED HOSPITAL JAIPUR

Read More
11 Jun, 2024

An Analysis of Patient Satisfaction and Service Quality in the Out-Patient Department of a City based hospital Bangalore

Read More
Impact Factor
8.01 (Year 2024)
UGC Approved
Journal no 47859

Join Our IPN

IJIRT Partner Network

Submit your research paper and those of your network (friends, colleagues, or peers) through your IPN account, and receive 800 INR for each paper that gets published.

Join Now

Latest Publication

Archive

View More

Recent Conferences

NCSEM 2024

National Conference on Sustainable Engineering and Management - 2024 Last Date: 15th March 2024

Submit inquiry