A Comprehensive Study on Outpatient and Inpatient Satisfaction Levels at a city based hospital Sheshadripuram

SAYAN HALDAR

A Comprehensive Study on Outpatient and Inpatient Satisfaction Levels at a city based hospital Sheshadripuram

Authors: SAYAN HALDAR

Unique Paper ID: 166125
Volume: 11
Issue: 2
PageNo: 1788-1794

Keywords: Patient Satisfaction Hospital Services Outpatient Department (OPD) Inpatient Department (IPD) Healthcare Quality Patient Feedback Service Improvement.

Abstract:
This study evaluates the satisfaction levels of patients at a city based hospital, Sheshadripuram, focusing on both outpatient (OPD) and inpatient (IPD) services. Using a descriptive survey approach and consecutive sampling, the research examines various factors influencing patient satisfaction, including nursing care, billing and registration, doctor consultation time, staff communication skills, hospital cleanliness, pharmacy service, nursing services, admission and discharge processes, food and beverage services, and parking facilities. Results indicate high overall satisfaction, with specific areas identified for improvement. The study underscores the importance of patient feedback in enhancing hospital services and provides recommendations for elevating patient care standards.

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Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 2
PageNo: 1788-1794

A Comprehensive Study on Outpatient and Inpatient Satisfaction Levels at a city based hospital Sheshadripuram

Available:https://ijirt.org/Article?manuscript=166125

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8.01 (Year 2024)

UGC Approved
Journal no 47859

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