Service Excellence in Healthcare: A Study on Behavioral Intentions of Patients in Tier 2 and Tier 3 cities in Madhya Pradesh

Q: How many days will it take for my paper to be published?

The review time for papers is not fixed. However, if the paper is accepted and the author completes the processing charges formalities, the paper will be published within a few working days.

Q: I would like to receive a hard copy of the journal materials. Are there any additional charges?

You can log in to the author portal and pay 500 INR to receive the hard copy materials.

Divya Namdev; Dr. Prakash Mishra

Service Excellence in Healthcare: A Study on Behavioral Intentions of Patients in Tier 2 and Tier 3 cities in Madhya Pradesh

Authors: Divya Namdev, Dr. Prakash Mishra

Unique Paper ID: 173362
Volume: 11
Issue: 10
PageNo: 631-634

Keywords: Patient Perceptions Service Excellence Policymakers and Healthcare.

Abstract:
This study explores the role of service excellence in healthcare and its influence on the behavioral intentions of patients in Tier 2 and Tier 3 cities in Madhya Pradesh. The research focuses on understanding how various dimensions of service quality, including responsiveness, empathy, reliability, and assurance, affect patient satisfaction and their subsequent behaviors, such as loyalty, word-of-mouth recommendations, and adherence to medical advice. Data was collected through structured questionnaires distributed to patients in hospitals and clinics across several cities, including Indore, Gwalior, and Ujjain. Using statistical analysis methods, the study identifies key service factors that significantly impact patient perceptions and behaviors. The findings suggest that service excellence is a critical determinant of positive behavioral intentions, highlighting the importance for healthcare providers to continuously improve service delivery standards. This research contributes to the growing body of knowledge on healthcare service quality in developing regions and offers practical recommendations for healthcare administrators to enhance patient experiences in Tier 2 and Tier 3 cities.

Download article

email to a friend

Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 10
PageNo: 631-634

Service Excellence in Healthcare: A Study on Behavioral Intentions of Patients in Tier 2 and Tier 3 cities in Madhya Pradesh

Available:https://ijirt.org/article?manuscript=173362

12 Jun, 2025

To Study the Impact of Job Evaluation on the performance of faculties working in government colleges Baloda Bazar District (C.G)

27 Feb, 2025

"Work-Life Integration: Strategies for Enhancing Employee Engagement in the Indian IT Industry"

02 Jan, 2025

The Role of Social Media Influencers in Shaping Consumer Purchasing Behavior: Evidence from India

01 Jan, 2025

“The Impact of Remote Work on Employee Engagement: Lessons Learned from the COVID-19 Pandemic”

Impact Factor
8.01 (Year 2024)

UGC Approved
Journal no 47859

Join Our IPN

IJIRT Partner Network

Submit your research paper and those of your network (friends, colleagues, or peers) through your IPN account, and receive 800 INR for each paper that gets published.

Join Now