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@article{175927,
        author = {Arun A and D. Gunaseelan},
        title = {Employee Retention Strategies in the Hospitality Industry: A Post-COVID Analysis},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {11},
        pages = {4362-4366},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=175927},
        abstract = {The hospitality industry, globally recognized for its high labor intensity and customer service orientation, has been significantly impacted by the COVID-19 pandemic, leading to widespread layoffs, furloughs, and employee burnout. As the sector begins to recover, employee retention has emerged as a critical concern, particularly in hotels where service quality is closely tied to staff stability. This study examines the effectiveness of three key post-COVID employee retention strategies—leadership support, compensation, and work-life balance—in influencing employee loyalty and reducing turnover intentions within the hotel sector. A quantitative research approach was adopted, involving a structured questionnaire administered to 193 employees working in 3-star to 5-star hotels. Data were analyzed using SPSS Version 25 The findings reveal that transformational leadership positively influences employee morale and engagement, while competitive compensation packages remain a primary driver for retention. Moreover, work-life balance, particularly flexible scheduling and emotional support, is increasingly valued by younger employee’s post-pandemic. The results suggest that a comprehensive, multi-faceted HR strategy is essential for rebuilding a stable and motivated workforce in the hospitality industry’s post-pandemic recovery phase. This research contributes to the growing body of literature on post-crisis human resource management in hospitality and offers practical implications for policy-makers and hotel administrators seeking to enhance employee retention in a highly competitive and evolving industry.},
        keywords = {Employee retention, hospitality industry, leadership support, post-COVID, work-life balance},
        month = {July},
        }