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@article{183655,
        author = {Akanksha Shekhawat and Prof. Sunil Kumar Tiwari},
        title = {An Analytical Study on the Impact of Employee Training and Development Practices on Organizational Performance in Heritage Tourism Industry of the Vindhya Region},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {3},
        pages = {2601-2608},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=183655},
        abstract = {The heritage tourism industry plays a crucial role in preserving cultural identity while contributing to economic development, especially in historically rich but underrepresented regions like the Vindhya region of India. Despite its immense potential, the sector often suffers from poor service quality, unskilled workforce, and low tourist satisfaction largely due to the lack of structured employee training and development practices. This study aims to analyze the impact of employee training and development (T&D) on the organizational performance of heritage tourism enterprises operating in the Vindhya region.
Using a mixed-methods approach, both quantitative surveys and qualitative interviews were conducted with employees, managers, and owners of heritage tourism establishments such as hotels, museums, and tour operators. The research investigates the types, frequency, and effectiveness of training programs and their relationship with key performance indicators like visitor satisfaction, employee retention, operational efficiency, and revenue growth.
Findings reveal that training in communication, cultural interpretation, and customer service significantly improves employee competence and organizational performance. However, challenges such as limited funding, lack of access to expert trainers, and absence of formal HR structures were commonly reported. The study concludes that investing in region-specific, skill-based, and culturally grounded training programs is essential for enhancing the competitiveness and sustainability of heritage tourism in the Vindhya region.},
        keywords = {},
        month = {August},
        }